Received the email as below, but I don’t agree with something.. please take a look at my comments and let me have your views, whether you think there are any further points/considerations before I reply.
Further to yesterday’s email, I am writing to update you on my enquiries and respond to your comments and concerns.
It is indeed Westfield London policy to restrict photography in the centre and there are signs at all entrances to the mall indicating that such actions are prohibited. This is a practice now common to many shopping centres. It is not enforced simply to prevent images being used for external commercial purposes but to ensure the security of the building, our staff and our guests.
Security staff are instructed to approach guests who do attempt to take photographs and explain our policy in a clear and calm manner. Please accept my apologies on behalf of Westfield London if you felt the security representative in question did not speak to you in an appropriate manner.
Of course, given the large amount of traffic through the centre, we are not always able to monitor all use of cameras.
LG>>So if the real criminals want to take photos for whatever reasons, they will be able to anyway! so what’s the point.
We are aware that Westfield London is a destination shopping venue and that many guests may wish to keep a record of their time here. As such, we do attempt to exercise some discretion.
LG>>This says to me that they allow ‘some’ people to take photos and would apply restriction if they saw something illegal or suspicious, this is understandable but then their rule should say ‘We reserve the right to refuse photography’ and if they do prevent someone (like me) then they would need to explain on what ground, otherwise it would be wrong to pick on people based on their ‘look’ or colour or race etc..
In response to your queries about CCTV, I would like to advise you that footage is stored for a period of 30 days, but we are unable to release any footage to members of the public.
LG>>I want them to give me the footage of the incident, there would be no other public in the clip (as very few people about), I am going to look into this, as I thought under DPA I could ask for this. The CCTV DPA here provides a clear understanding that a person could make a ‘Subject Request’ and they have to provide it. http://www.cctv-information.co.uk/i/The_Data_Protection_Act_and_CCTV
Westfield London endeavours to provide all guests with a service and experience of world-class standards. I am very sorry if you feel we have not met these standards on this occasion.
I do hope this explanation answers your queries.
Please do not hesitate to get in touch should you have any further questions or queries.